How to resolve employee conflict within a company is a necessary skill for any leader. Possible conflicts may arise when you have a group of creative, opinionated employees working together. As a leader, you have an obligation to dissolve the matter so that company productivity remains the focus. When employee conflict occurs, remember to maintain a level head and not attempt to take sides. You are the mediator! Your job is to decipher what the facts are within the conflict so that they can be resolved. Here are a few tips on how to resolve employee conflict:
- Find out what was exactly said and done.
- Determine if those things were appropriate.
- Clearly state what you expect in the future.
- Keep a close eye on the situation, just in case something else arises.
