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Put Your Skills to the Test: Customer Service 101

customer-service-skills

Customer service plays a role in many jobs, even if you aren’t actually categorized as a customer service professional. Dealing with clients and customers comes in many forms and can be challenging in ways you’d never expect. Take a look at these tips for dealing with even the most difficult customers and let me know how it goes when you put your skills to the test!

customer-service-skills

Put Your Skills to the Test: Customer Service 101

  • Empathize. Identify with their concerns and use that to build a solid rapport.
  • Stay calm, cool and maintain a low voice.
  • Never take the customer’s behavior or words personally.
  • Keep this in mind: Everyone has a bad day every once in a while (even you!).
  • Follow through. If you have made a promise to follow-up or resolve, be sure you do.
  • In some cases, remember – it’s time to give in and compromise.
  • Always listen. More than anything, unhappy customers want to be heard.

Do you work in customer service? How do you diffuse situations with unhappy customers?

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